Support Desk Technician

The Support Desk Technician provides frontline IT support to clients through remote and onsite services, serving as a Tier-1 resource to resolve common technical issues and deliver high-quality customer service. The role involves troubleshooting hardware, software, and network problems, escalating complex issues when necessary, and maintaining accurate documentation in ticketing systems. This position requires strong communication skills, technical aptitude, and a commitment to timely issue resolution and client satisfaction.