Customer Support Manager

Rogo

3 months ago

New York City, NY

Hybrid

Full Time

Manager

8 applicants

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About this role

The Customer Support Manager at Rogo will lead a fast-paced support team, managing advanced customer escalations and daily support queues while ensuring timely issue resolution and adherence to SLAs. This role involves optimizing processes for operational efficiency, collaborating with cross-functional teams to advocate for client improvements, and refining standard operating procedures for global consistency. The manager will also analyze support metrics to identify performance gaps and play a crucial role in hiring and developing the support team as the company scales.

Skills

About Rogo

rogodata.com

Rogo is a secure generative AI platform designed specifically for elite financial institutions. It aims to enhance efficiency by automating workflows and unlocking valuable insights, enabling finance professionals to save time and increase productivity. With its advanced capabilities, Rogo streamlines financial operations, making it easier for organizations to leverage AI for better decision-making and operational efficiency.