Support Engineer

Elastic(1 month ago)

RemoteFull TimeSenior$143,073 - $191,567 (estimated)Support

About this role

This role is part of Elastic’s globally distributed Support team, partnering closely with product developers to ensure high-quality technical service for the Elastic Search AI Platform. The position emphasizes customer empathy, collaboration across time zones, and continuous improvement of support processes and documentation. The team-oriented role also contributes to community knowledge, product guidance, and maintaining customer satisfaction.

View Original Listing

Required Skills

Technical Support
Troubleshooting
Linux
Java
Networking
Kubernetes
Docker
AWS
GCP
Azure

+10 more

About Elastic

elastic.co

Elastic is the Search AI company that delivers the Elastic Search AI Platform to help organizations find answers and drive outcomes from their data. Built on Elasticsearch and the Elastic Stack (Kibana, Beats, Logstash), it provides solutions for enterprise search, observability, security (SIEM), and analytics to search, analyze, and visualize logs, metrics, and other data in real time. Available as cloud-hosted and self-managed deployments, Elastic offers APIs, machine learning, vector search, and developer-friendly tools rooted in open-source technology. Customers use Elastic to accelerate time-to-insight, detect and investigate threats, troubleshoot applications, and build rich search experiences.