Level 2 Platform Support Engineer II
Cowbell Cyber Inc.
About this role
Cowbell is seeking a Level 2 Platform Support Engineer to provide technical expertise and product knowledge to internal users and API partners. The role focuses on triaging and troubleshooting platform, workflow, and API issues, owning tickets end-to-end, and coordinating escalations and incident response. This position bridges frontline support and engineering teams to validate fixes, maintain documentation, and help ensure platform reliability.
Skills
Qualifications
About Cowbell Cyber Inc.
cowbell.insureCowbell is an insurtech that makes digital insurance protection clear and connected, branding itself as "The Sound Approach to Risk." It combines technology, data analytics, and human insight to deliver cyber insurance and risk-management solutions with continuous underwriting and real‑time risk assessment. Cowbell aims to turn complexity into confidence by integrating monitoring, prevention guidance, and tailored coverage so organizations can better understand and reduce their cyber exposure.
Recent company news
CowbellCowbell and Palomar Renew Treaty Agreement
Jul 16, 2024
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Jul 26, 2024
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Oct 1, 2024
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3 days ago
www.businessinsurance.comCowbell Cyber promotes underwriting, sales executives
Jan 4, 2024
About Cowbell Cyber Inc.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$84k – $113k
per year