Level 2 Platform Support Engineer II

Cowbell Cyber Inc.(11 days ago)

RemoteFull TimeMedior$84,374 - $113,184 (estimated)Platform Support

About this role

Cowbell is seeking a Level 2 Platform Support Engineer to provide technical expertise and product knowledge to internal users and API partners. The role focuses on triaging and troubleshooting platform, workflow, and API issues, owning tickets end-to-end, and coordinating escalations and incident response. This position bridges frontline support and engineering teams to validate fixes, maintain documentation, and help ensure platform reliability.

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Required Skills

Troubleshooting
Incident Management
API Troubleshooting
Ticket Ownership
Jira
Datadog
Sentry
Postman
Logging
Testing

+3 more

Qualifications

Bachelor's Degree
Equivalent Practical Experience

About Cowbell Cyber Inc.

cowbell.insure

Cowbell is an insurtech that makes digital insurance protection clear and connected, branding itself as "The Sound Approach to Risk." It combines technology, data analytics, and human insight to deliver cyber insurance and risk-management solutions with continuous underwriting and real‑time risk assessment. Cowbell aims to turn complexity into confidence by integrating monitoring, prevention guidance, and tailored coverage so organizations can better understand and reduce their cyber exposure.