Support Engineer
Terac
About this role
Terac is hiring its first Support Engineer to serve as the front line for its expert community, handling technical issues, troubleshooting, and improving support workflows. The role involves working closely with the engineering team to maintain and improve the platform experience.
Skills
About Terac
terac.comTerac is an innovative AI-powered interview platform designed to streamline qualitative research by automating the entire process. It enables users to conduct interviews with participants through text, voice, and video, allowing for insights to be gathered in real-time across multiple languages. With a focus on efficiency, Terac helps organizations scale their research efforts by handling participant recruitment, scheduling, and comprehensive data analysis, delivering actionable insights within hours rather than weeks. Emphasizing security and compliance, Terac is committed to meeting standards like GDPR and SOC 2 Type II, making it a reliable choice for enterprises.
About Terac
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$54k – $73k
per year