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© All Rights Reserved. ApplyBlast.com
mux
This role involves managing 40–60 weekly support tickets for Mux's self-service customers, addressing both technical and product-related issues to ensure satisfaction. Key duties include improving documentation, enhancing AI-support workflows, building internal tooling, and fostering feedback loops between Support, Engineering, Sales, and Product teams.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2015
Mux is a video infrastructure platform that provides developer-friendly APIs to encode, host, stream, and analyze video for websites, platforms, and AI workflows. Its core offerings include Mux Video for end-to-end video delivery, built-in analytics for tracking engagement and performance, and Mux Robots — pre-built AI workflows for tasks like content moderation, caption translation, summarization, and video Q&A. Mux serves developers and teams of all sizes, enabling them to ship high-performance, cost-effective video in minutes rather than months.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for mux.
Right around the average for this role