Incident & Problem Manager

Allica Bank(26 days ago)

HybridFull TimeSenior$108,605 - $146,673 (estimated)Technology

About this role

The Incident & Problem Manager at Allica Bank is responsible for leading the end-to-end incident and problem management processes, ensuring incidents are resolved efficiently while protecting stakeholders. This role involves coordinating technical responses, managing escalations, driving continuous improvement through post-incident reviews, and enhancing operational resilience and reporting. The manager collaborates closely with various teams to improve the reliability of services in a fast-growing fintech environment. Key attributes include proven experience in incident management, strong analytical skills, and effective communication.

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Required Skills

Incident Management
Problem Management
Stakeholder Communication
Process Improvement
Service Resilience
Operational Resilience
Data Analysis
Team Collaboration
Root Cause Analysis
Reporting

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About Allica Bank

www.allica.bank

Allica Bank is a digital bank specifically designed for established businesses in the UK, offering tailored banking solutions including a business current account, savings, and a variety of financing options such as asset and commercial mortgages. The bank emphasizes a relationship-led approach with dedicated relationship managers, ensuring personalized service and support for its clients. Allica aims to provide competitive rates, no monthly fees, and rewarding banking experiences, making it a preferred choice for companies with 5 to 250 employees looking for a reliable financial partner.