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© All Rights Reserved. ApplyBlast.com
Record360, LLC
The Support Solutions Engineer role serves as a Tier 2 expert for the Point of Rental Support team, handling complex, escalated customer issues across phone, chat, and email to ensure rapid resolution. This position involves diagnosing software problems, investigating data issues with SQL, and partnering with development teams to report and fix defects. The role also focuses on mentoring Tier 1 technicians, documenting cases, and translating technical solutions into clear language for customers.
Headquarters
Seattle, Washington, United States
Company Size
11-50 employees
Founded
2013
Record360 is a digital inspection and damage-documentation platform that helps rental companies, fleets, insurers, logistics providers and other asset managers capture and verify asset condition using timestamped, GPS-tagged photos, video, annotations and automated reports. Its mobile-first app and cloud backend streamline check-in/check-out workflows, claims processing and dispute resolution to reduce losses, speed settlements and improve operational accountability. Record360 also provides enterprise features — offline capture, audit trails, integrations and APIs, and white‑labeling — so organizations can embed inspections into existing systems and processes.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Record360, LLC.