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Support Specialist, R1 at Airbnb - ApplyBlast

Support Specialist, R1

Airbnb

1 day ago

4.1 on Glassdoor

Delhi, Delhi, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Support Specialist, R1 role involves serving as the initial point of contact for the Airbnb community, addressing customer inquiries and concerns through various communication channels. The position requires providing efficient, empathetic, and accurate support to resolve issues and maintain customer satisfaction. This role operates within the Operations (Resolutions) team, supporting global customers across different time zones.

Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and messages
Resolve customer complaints and mediate situations with empathy and fairness
Research and troubleshoot problems using knowledge resources to provide solutions

Skills

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.