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Support Specialist at SignpostAI - ApplyBlast

Support Specialist

SignpostAI

6 days ago

3.3 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

SignpostAI is seeking a Support Specialist to serve as the primary point of contact for home service businesses, addressing inquiries and resolving issues across AI answering, live receptionist, and marketing tools. This role involves troubleshooting technical problems, managing customer communications via phone, email, and chat, and collaborating with internal teams to ensure customer satisfaction and product improvement. The position requires a tech-savvy individual with strong communication skills and a customer-focused mindset to thrive in a fast-paced startup environment.

Responsibilities

Answer customer calls, emails, and chats to resolve issues
Troubleshoot AI answering and call routing problems
Log interactions and escalate complex issues in HubSpot

Skills

About SignpostAI

signpost.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2010

View Profile

SignpostAI is an AI-powered back-office platform built for home service businesses such as HVAC, plumbing, electrical, and roofing companies. It offers tools to capture and convert leads, including AI SMS and voice, live receptionists, instant responders, smart booking, and a unified messaging hub. SignpostAI also handles invoicing and payments, helping home service pros manage the full customer journey from first call to final invoice.