T3 - Analyst Customer Service
Alight Solutions(1 month ago)
About this role
An Analyst – Customer Service (T3) at Alight is a Service Center representative who supports participant interactions for client benefit plans via phone and web channels following Go-Live/Certification. The role focuses on accurate interpretation of client plans and provisions to help participants make informed decisions and supports Alight’s people-centered mission.
Required Skills
- Communication
- Customer Service
- Call Handling
- Web Chat
- MS Office
- Typing Speed
- Analytical Skills
- Documentation
- SOPs
- Problem Solving
+3 more
Qualifications
- Graduate (BA)
- Graduate (B.Com)
- Graduate (BCA)
- Minimum 55% Aggregate
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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