T3 - Analyst Customer Service
Alight Solutions(28 days ago)
About this role
The Analyst - Customer Service (T3) at Alight represents the Service Center delivering timely and accurate support to participants via phone and web chat. Post-certification, the role communicates client plans and provisions to help participants make informed decisions and drive first-call resolution. The position reports to an assistant manager and may be aligned to multiple clients across various domains.
Required Skills
- Customer Service
- Call Handling
- Phone Support
- Web Chat
- Communication
- SLA Management
- Documentation
- MS Office
- Typing
- Analytical Skills
+2 more
Qualifications
- BA
- B.Com
- BCA
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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