T3- Analyst Operations
Alight Solutions(3 months ago)
About this role
An Analyst – Operations (Full Case Management) at Alight supports the Service Center in delivering timely, accurate participant support via phone and web chat. The role focuses on post Go-Live/Certification client alignment, clear communication of client plans and provisions, and maintaining client and internal standards while reporting to an assistant manager. It is part of a global team focused on improving employee experiences through cloud-based HR solutions.
Required Skills
- Customer Service
- Call Handling
- Verbal Communication
- Written Communication
- Documentation
- MS Office
- Typing Speed
- Analytical Skills
- SLA Management
- Problem Solving
Qualifications
- BA
- B.Com
- BCA
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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