Tax Resolution Team Leader
Gusto, Inc.(1 month ago)
About this role
The Tax Resolution Leader at Gusto will lead a payroll- and tax-focused team within the Payroll Operations organization, owning delivery of tax notice resolution and customer outcomes. The role emphasizes empowering and coaching team members, driving strategic initiatives to improve workflows and operational efficiency, and partnering cross-functionally to scale processes and systems. The leader will execute quarterly and annual objectives and champion change management to elevate the customer experience.
Required Skills
- People Management
- Coaching
- Tax Resolution
- Operations Management
- Change Management
- Cross-Functional Collaboration
- Strategic Planning
- Customer Centricity
- Process Improvement
- Data Driven
+1 more
About Gusto, Inc.
gusto.comGusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.