Customer Experience Learning & Enablement Lead
Clover Health(29 days ago)
About this role
The CX Learning & Enablement Lead at Clover is responsible for designing and delivering frontline training and coaching within a call center environment, focusing on enhancing call quality, customer experience, and team performance through real-time, behavior-driven learning experiences. This role involves partnering closely with leadership to address performance gaps, support onboarding, and implement AI-enabled tools, all while working on-site daily to stay aligned with operational priorities.
Required Skills
- Training
- Coaching
- Call Center
- Learning Management System
- AI Tools
- Call Quality
- Performance Improvement
- Listening
- Spanish
- Customer Service
About Clover Health
cloverhealth.comClover Health is a Medicare Advantage provider offering HMO and PPO plans—many with $0 monthly premiums—bundling expanded benefits like dental, vision, and hearing. Headquartered in Jersey City, NJ, the company serves Medicare beneficiaries across multiple U.S. markets. Clover emphasizes a technology- and data-driven approach to care management, aiming to support providers, coordinate primary care, and improve member outcomes. It positions itself as a member-focused alternative designed to lower costs and simplify access to preventive and routine services.
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