Customer Experience Lead
CookUnity(1 month ago)
About this role
CookUnity is hiring a Customer Experience Lead to support CX Supervisors with day-to-day operations, training, and initiatives that enhance customer satisfaction. The role blends hands-on case handling with strategic process improvements and the development of onboarding and training content to empower the CX team. Candidates must be flexible to work varied schedules, including evenings, weekends, and holidays.
Required Skills
- Communication
- Problem Solving
- Critical Thinking
- Multitasking
- Prioritization
- Collaboration
- Cross-Functional
- Customer Focus
- Escalation Management
- Data Analysis
+4 more
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
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