Team Lead Customer Service (m/f/x)
FINN(6 days ago)
About this role
Team Lead Customer Service at FINN leads and develops a team of 5–10 agents, ensuring customers experience FINN as a trustworthy and reliable partner. The role is based in Munich and contributes to cross-team improvements, process optimization, and enhanced customer satisfaction and retention.
Required Skills
- Leadership
- Coaching
- Performance Management
- KPI Monitoring
- Process Improvement
- Data Analysis
- Reporting
- Recruiting
- Customer Service
- Communication
+2 more
About FINN
finn.comFINN is a German mobility company that offers flexible monthly car subscriptions (Auto-Abo) with a fixed, all‑inclusive price. Their service bundles insurance, maintenance, taxes, registration and roadside assistance, and typically includes home delivery and simple online management. FINN aims to replace traditional leasing or ownership with short-term, digital-first subscriptions and easy vehicle exchanges. It targets drivers and businesses who want worry‑free, flexible access to a car without long-term commitment.
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