(Senior) Enterprise Customer Success Manager (f/m/x)
SPARETECH(1 month ago)
About this role
This role is focused on maximizing customer retention, growth, and satisfaction by managing the post-sales journey and representing SPARETECH externally. The position works closely with customers in the DACH manufacturing sector and with internal teams to improve processes, tools, and product adoption. It sits within a fast-growing, AI-driven B2B SaaS startup backed by Insight Partners and offers a permanent employment contract with flexible location options.
Required Skills
- Process Design
- CS Models
- Customer Segmentation
- Onboarding
- Renewals
- Upsells
- Customer Relationships
- Product Knowledge
- Technical Troubleshooting
- Manufacturing Experience
+5 more
About SPARETECH
sparetech.ioSPARETECH is an AI-powered spare parts intelligence platform that helps manufacturers and MRO teams reduce spend and optimize inventory through accurate part information, internal transparency, and market visibility. The software centralizes and standardizes part master data, identifies duplicates and alternatives, and provides sourcing and pricing insights to cut obsolescence and excess stock. Built for spare-parts managers, procurement and maintenance leaders, Sparetech combines machine learning with market data to drive smarter procurement and inventory decisions. The company is headquartered in Stuttgart, Germany.