Team Lead, Customer Service Operations
Oscar Health(17 days ago)
About this role
Oscar is hiring for a Team Lead in Customer Service Operations to oversee workflows, develop team KPIs, and drive operational improvements. The role focuses on coaching staff, managing performance, and collaborating with cross-functional teams to enhance efficiency and customer satisfaction.
Required Skills
- Data Analysis
- Leadership
- Customer Service
- Workflow Optimization
- Team Management
- Performance Metrics
- Communication
- Project Management
- Lean Practices
- Healthcare
About Oscar Health
hioscar.comOscar Health is a technology-driven health insurance company offering individual, family, and Medicare plans in select U.S. markets. It pairs insurance coverage with consumer-focused digital tools — a mobile app, telemedicine, and dedicated care teams — to simplify enrollment, care navigation, and claims management. Using data and provider partnerships, Oscar emphasizes preventive care, personalized support, and greater cost transparency for members.
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