Team Lead - Customer Service
Parsons(1 month ago)
About this role
Parsons is hiring a Customer Service Team Lead to oversee a front-line support team in Markham, ensuring high-quality customer service delivery within a fast-paced contact centre. The role sits within Parsons’ Critical Infrastructure group and supports program delivery partners while promoting team growth and a customer-centric culture. Parsons is a global provider focused on defense, security, and infrastructure solutions.
Required Skills
- Customer Service
- Team Leadership
- Coaching
- Mentoring
- Scheduling
- Conflict Management
- Quality Assurance
- Reporting
- Project Coordination
- MS Office
+4 more
Qualifications
- Post-Secondary Degree or Diploma
About Parsons
parsons.comParsons is a digitally enabled solutions provider and a leader in many diversified markets with a focus on national security, defense, and global infrastructure.
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