Call Center team Leader
Astron Energy South Africa (Pty) Ltd(1 month ago)
Randburg, South AfricaOnsiteFull TimeManager$85,038 - $113,424 (estimated)Call Centre / Customer Service
Apply NowAbout this role
A Call Centre Team Leader at FNB oversees a team of contact-centre agents within the COO talent function, supporting customer-facing banking operations. The role sits at the intersection of service and sales with a focus on fraud-related areas, product and process knowledge, and adherence to regulatory standards. It contributes to team development and maintaining service quality.
Required Skills
- Team Leadership
- Customer Service
- Sales
- Cross-Selling
- Fraud Prevention
- Fraud Detection
- Coaching
- Communication
- Analytical Thinking
- CRM
+3 more
Qualifications
- Fraud Risk Management Certification
- Financial Crime Training
About Astron Energy South Africa (Pty) Ltd
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