Team Lead, Customer Success

Arta Finance(3 months ago)

HybridFull TimeManager$121,995 - $159,255 (estimated)Operations

About this role

The Team Lead, Customer Success at Arta Finance is responsible for defining and implementing customer success strategies to reduce churn and enhance retention and satisfaction. This role involves managing a team dedicated to customer service, actively monitoring account health, and fostering executive-level relationships with clients. Additionally, the Team Lead will collaborate cross-functionally with Product, Engineering, Marketing, and Design to shape product direction and support the growth of the customer success function within a consumer tech environment. The ideal candidate has extensive experience in leading customer-facing teams and driving scalable customer success programs.

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Required Skills

Customer Success
Relationship Management
Team Leadership
Hiring
Customer Advocacy
Performance Metrics
Cross-Functional Collaboration
Strategic Planning
Problem Solving
Communication Skills

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About Arta Finance

artafinance.com

The provided HTML appears to include styles and structure relevant to a company website but lacks substantial content about the company itself. Based on common knowledge, here's a generic description that could fit a typical business profile: [Company Name] is a forward-thinking organization dedicated to delivering innovative solutions in [industry or field]. With a focus on [key services or products], the company prioritizes customer satisfaction and operational excellence. By leveraging cutting-edge technology and deep industry expertise, [Company Name] strives to empower its clients and drive success. Their commitment to sustainability and ethical practices reflects their responsibility towards communities and the environment.