Manager, Customer Success – Upmarket

Vanta

3 months ago

3.8 on Glassdoor

Sydney, Australia

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Success – Upmarket at Vanta leads and develops a team of Customer Success Managers responsible for onboarding, adoption, and retention in a complex, high-value customer segment. This role emphasizes strategic ownership and data-informed decision-making while fostering a customer-obsessed culture. Collaboration with Sales, Product, and other departments is essential to enhance customer outcomes and streamline processes. The ideal candidate has extensive experience in Customer Success and team leadership, with a focus on managing upmarket customers and navigating complex environments.

Skills

About Vanta

vanta.com

Vanta is a leading platform that automates compliance and risk management for organizations, facilitating certifications across various frameworks such as SOC 2, HIPAA, ISO 27001, and GDPR. By leveraging AI and automation, Vanta streamlines security reviews, vendor risk assessments, and continuous compliance monitoring, enabling companies to build and demonstrate trust effectively. With a customer base of over 12,000, from startups to enterprises, Vanta empowers organizations to focus on growth while ensuring security and compliance are seamlessly integrated into their operations.