Team Lead - Technical Support

Pennylane(11 days ago)

HybridFull TimeManager$107,565 - $141,465 (estimated)Support

About this role

The Team Lead Technical Support at Pennylane is a strategic leadership role responsible for defining the vision, mission, and strategy for the Technical Support team while ensuring alignment with departmental and company objectives. The role oversees both internal and outsourced teams, focusing on resource planning, performance optimization, and high-level decision making. Based in Paris with remote-friendly options across Europe, the position contributes to Pennylane’s mission of delivering accounting and financial software to SMEs and accounting firms.

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Required Skills

Strategic Thinking
Resource Planning
Performance Management
Vendor Management
Stakeholder Management
Risk Management
Team Management
Support Operations
Communication

About Pennylane

pennylane.tech

Pennylane is a fintech accounting platform that helps small and mid-sized businesses and their accountants manage bookkeeping, invoicing, payments and cash flow. It combines cloud accounting software with bookkeeping services, bank and payment integrations, and automation to reduce manual data entry and speed up reconciliation. The product includes collaborative workflows, real-time dashboards, reporting and cash‑flow forecasting so companies and their accountants can work together more efficiently. Headquartered in France, Pennylane has expanded into other European markets such as Germany.