Technical Support Engineer

Ivanti(29 days ago)

RemoteFull TimeMedior$84,155 - $112,734 (estimated)Technical Support

About this role

A Technical Support Engineer at Ivanti is the primary customer-facing technical resource who delivers expert assistance and ensures customers can effectively use Ivanti products. The role supports the company’s Everywhere Work mission and contributes to team initiatives, continuous learning, and knowledge sharing. The position is part of a collaborative global support organization that partners with engineering and reliability teams to drive long-term customer success.

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Required Skills

Technical Support
Troubleshooting
Communication
Customer Service
Escalation Management
Documentation
Log Analysis
SQL
SaaS Support
Browser Tools

+7 more

Qualifications

2-4 Year Degree in IS or IT
Neurons for ITSM Administrator Certification
KCS Certification

About Ivanti

ivanti.com

Ivanti is an IT and security software company that finds, heals, and protects devices automatically so employees can work better from anywhere. Its platform combines unified endpoint management, patch and vulnerability management, IT asset discovery, IT service management, and endpoint security to secure and manage devices across physical, virtual and cloud environments. Ivanti emphasizes automation to reduce risk, shrink attack surface, and improve the digital employee experience. Enterprises use Ivanti for integrated, scalable device lifecycle and security controls that reduce downtime and exposure.