Team Leader, Contact Centre - Abu Dhabi
First Abu Dhabi Bank
About this role
This role involves managing a customer support team providing 24/7 service, ensuring adherence to SLAs, and fostering a customer-centric environment. The position focuses on team development, operational supervision, and continuous process improvement to enhance customer experience.
Skills
Qualifications
About First Abu Dhabi Bank
bankfab.comFirst Abu Dhabi Bank (FAB) is a leading UAE bank offering retail, private, corporate and investment banking across the UAE and the region. For personal customers it provides current and savings accounts, credit cards, mortgages, personal loans, wealth management and investment products, plus Sharia-compliant (Islamic) banking solutions. FAB operates a broad branch and ATM network alongside online and mobile banking platforms and customer care services. It also serves corporate and institutional clients with trade finance, treasury, capital markets and securities services.
About First Abu Dhabi Bank
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for First Abu Dhabi Bank.
Salary
$40k – $60k
per year
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