Contact Centre Team Leader (Hybrid)

Goodlord(3 days ago)

Sheffield, United KingdomOnsiteFull TimeManager$67,253 - $90,357 (estimated)Referencing

About this role

A leadership role overseeing a team of Referencing members at Goodlord, focusing on guiding team performance, fostering a positive work environment, and ensuring continuous improvement. The position involves managing daily operations, motivating staff, and collaborating with various stakeholders in a dynamic scale-up company dedicated to improving the rental experience in the UK.

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Required Skills

Leadership
Performance Management
Team Management
Quality Assurance
Stakeholder Collaboration
Resilience
Motivation
Inspiration
People Development
Operational Excellence

About Goodlord

www.goodlord.co

Goodlord is a leading digital platform in the UK that streamlines the lettings process, providing end-to-end solutions for letting agents and property managers. The comprehensive software includes services such as referencing, insurance, tenancy management, and rent collection, all designed to enhance efficiency and compliance while maximizing revenue for agencies. By simplifying property management, Goodlord not only improves operational workflows but also offers insights and training resources for agents, making it a trusted choice among numerous letting agencies across the UK.

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