Team Leader, Operations - Bilingual (EN/ PT)
Philip Morris International(26 days ago)
About this role
A Team Leader, Operations (Bilingual EN/PT) oversees a team of call center associates at Concentrix’s São Paulo site, acting as the primary supervisor and point of contact for the team. The role is focused on ensuring operational objectives and contractual service levels are achieved while supporting team development and program delivery.
Required Skills
- Supervision
- Coaching
- Performance Management
- KPI Monitoring
- Escalation Handling
- Communication
- Scheduling
- Mentoring
- Attendance Monitoring
- Leadership
+2 more
Qualifications
- Associate's Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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