Team Leader
Probe Group(2 months ago)
About this role
The Team Leader at Probe Group oversees a contact centre team, serving as the primary point of contact between agents and management. The role focuses on ensuring team performance and consistently delivering a superior customer experience while supporting staff development and operational effectiveness.
Required Skills
- People Management
- Customer Service
- Call Monitoring
- Coaching
- Communication
- Problem Solving
- Reporting
- Scheduling
- Quality Assurance
- Escalation Management
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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