Team Leader
Probe Group(4 months ago)
About this role
The Team Leader at Probe Group supervises a contact centre team, overseeing day-to-day operations and acting as the communication link between agents and management. The role focuses on ensuring service levels, driving team development, and delivering a consistently strong customer experience.
Required Skills
- People Management
- Performance Management
- Call Monitoring
- Coaching
- Scheduling
- Problem Solving
- Communication
- Reporting
- Quality Assurance
- Customer Focus
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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