Team Leader, Operations

Philip Morris International(25 days ago)

Quezon City, PhilippinesOnsiteFull TimeManager$103,258 - $136,716 (estimated)Operations

About this role

The Team Leader, Operations at Concentrix leads a group of call center associates to support delivery of contractual service levels and business goals. This full-time, onsite role is based in Quezon City, Philippines and sits within the operations/contact center function. The position is a managerial-level role focused on overseeing a team and supporting program execution and quality standards.

View Original Listing

Required Skills

Coaching
Performance Management
Attendance Monitoring
Communication
Escalation Handling
Team Meetings
Mentoring
KPI Management
Scheduling
Training

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →