Asurion

Call Center Supervisor - ATT PRO

Asurion(20 days ago)

Iloilo, PhilippinesOnsiteFull TimeMedior$69,770 - $94,480 (estimated)Customer Service
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About this role

The Call Center Supervisor/Coach is a mid-level leader responsible for overseeing a team of call center associates to ensure adherence to client standards and service quality. The role serves as the primary escalation contact and liaison with Operations Management. The position also focuses on developing associates through coaching and feedback to maintain performance and compliance.

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Required Skills

  • Coaching
  • Supervision
  • Quality Monitoring
  • Performance Management
  • Escalation Management
  • Call Monitoring
  • Reporting
  • MS Office
  • Billing Systems
  • Training

+3 more

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