Team Leader

Philip Morris International(8 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeManager$81,585 - $109,069 (estimated)Operations

About this role

A Team Leader, Operations at Concentrix is a frontline supervisor in a contact center who leads a small team of associates and represents the organization on-site in Kuala Lumpur. The role centers on team leadership, staff development, and serving as a link between employees and management. This is a full-time position requiring English proficiency.

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Required Skills

People Management
Coaching
Performance Management
Attendance Monitoring
Escalation Handling
Communication
KPI Monitoring
Meeting Facilitation

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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