Team Leader
Sun Life(1 month ago)
Taguig, Metro Manila, PhilippinesOnsiteFull TimeManager$83,316 - $111,421 (estimated)Call Centre
Apply NowAbout this role
A Call Centre Manager responsible for leading a team of Customer Care Representatives to achieve service and quality objectives. The role focuses on coaching, performance management, recruitment, and fostering a culture of continuous improvement. The manager will communicate initiatives, support change adoption, and occasionally interact directly with members.
Required Skills
- Team Management
- Employee Retention
- Coaching
- Mentoring
- Performance Analysis
- Training Delivery
- Recruitment
- Change Management
- Process Improvement
- Communication
+3 more
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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