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Team Leader at Probe Group - ApplyBlast

Team Leader

Probe Group

3 months ago

Pampanga, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

A Team Leader at Probe Group manages the daily operations and performance of a team of customer service agents to meet sales targets and service level standards. The role involves people management, including staff development, training, and handling HR-related issues such as appraisals and promotions. Additionally, the leader acts as a communication bridge between management and the team while monitoring calls and resolving customer problems.

Responsibilities

Manage daily planning and operations of a customer service team
Deliver team sales, service level, and productivity targets
Handle HR issues including appraisals, promotions, and terminations
Monitor calls and provide coaching and feedback to agents
Act as a communication focal point between management and team

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.