Team Manager, Technical Support

Smartsheet(7 days ago)

RemoteFull TimeManager$130,187 - $170,702 (estimated)Support

About this role

A Team Manager, Technical Support at Smartsheet leads a globally distributed technical support team for a SaaS product, focused on delivering high-quality post-sales customer support and driving team performance. The role partners with support leadership and cross-functional teams to enable career development and operational excellence across the support organization.

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Required Skills

People Management
Coaching
Mentoring
KPI Analysis
Case Management
Customer Service
Technical Support
Communication
Recruitment
Onboarding

+3 more

About Smartsheet

smartsheet.com

Smartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.