Associate Manager, Technical Support

Autodesk Canada Co.(2 months ago)

HybridFull TimeManager$75,200 - $121,660Technical Support

About this role

The Manager, Tier II Technical Support leads a global Tier II team focused on resolving advanced customer escalations and ensuring operational excellence. The role partners closely with Engineering, Product, and Support Operations to drive consistency, data-driven decision-making, and continuous improvement across a highly technical support organization.

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Required Skills

People Leadership
Coaching
Capacity Planning
SLA Management
Backlog Oversight
Performance Reporting
Incident Management
Escalation Coordination
Cross-Functional Communication
Salesforce

+6 more

About Autodesk Canada Co.

autodesk.com

Autodesk is a leading company in 3D design, engineering, and entertainment software that enables users to imagine, design, and create innovative solutions across various industries. The company's products serve a wide range of sectors including architecture, manufacturing, construction, and media & entertainment. Autodesk is dedicated to sustainability and improving workflows, providing tools like AutoCAD, Revit, and Maya to enhance creativity and efficiency. With a strong commitment to technology and user-centric design, Autodesk helps shape the future of digital design and construction.

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