Manager, Technical Support

Samsara Talent Attraction Opportunities(21 days ago)

RemoteFull TimeManager$122,897 - $161,458 (estimated)Technical Support

About this role

Samsara is hiring a Level 1 Technical Support Manager to oversee frontline technical support operations and help deliver consistent, world-class customer support. The role focuses on leading a team in a high-volume contact-center setting, supporting both full-time and contract staff, and driving performance outcomes. This position is remotely based in Mexico, limited to candidates in select metropolitan areas.

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Required Skills

People Management
Technical Support
Customer Escalations
Contact Center
Performance Management
Coaching
Mentoring
KPI Reporting
SLA Management
Quality Assurance

+6 more

Qualifications

BA/BS
HDI-SCM
ITIL 4
CTSM

About Samsara Talent Attraction Opportunities

samsara.com

Samsara builds an integrated hardware + software IoT platform that gives organizations real‑time visibility and control over mobile operations. Its telematics gateways, dashcams, and sensors stream vehicle, video and environmental data to a cloud SaaS dashboard that supports fleet management, safety and compliance (including ELD), routing, maintenance, and operational analytics. The platform uses AI-driven alerts, reporting, workflow automation and APIs to help teams reduce accidents, cut fuel and maintenance costs, and improve asset utilization. Customers across transportation, logistics, construction and field services use Samsara to modernize and optimize their mobile fleets and equipment.