Technical Account Manager - Automattic Special Projects Team

Automattic Careers(2 years ago)

HybridFull TimeMedior$105,533 - $140,040 (estimated)Customer Success

About this role

A Technical Account Manager (TAM) acts as the primary technical point of contact for customers, helping ensure they derive value from the company's products and services. The role focuses on maintaining strong customer relationships, providing strategic guidance, and coordinating internally to address customer needs. TAMs also capture customer feedback to inform product and service improvements and support long-term retention and growth.

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Required Skills

Account Management
Technical Support
Customer Success
Stakeholder Management
Troubleshooting
Solution Architecture
Project Management
Escalation Management

About Automattic Careers

automattic.com

Automattic is a distributed technology company on a mission to “make the web a better place” by building and supporting open‑web products. Best known for WordPress.com and its contributions to WordPress.org, the company also runs services like WooCommerce, Jetpack, Akismet, and Tumblr that power publishing, e‑commerce, and site management. Automattic provides hosting, developer tools, and services for creators and businesses with an emphasis on open source, privacy, and accessibility. It operates as a remote‑first company focused on community‑driven stewardship of the web.