Technical Account Manager - Automattic Special Projects Team
Automattic Careers
About this role
A Technical Account Manager (TAM) acts as the primary technical point of contact for customers, helping ensure they derive value from the company's products and services. The role focuses on maintaining strong customer relationships, providing strategic guidance, and coordinating internally to address customer needs. TAMs also capture customer feedback to inform product and service improvements and support long-term retention and growth.
Skills
About Automattic Careers
automattic.comAutomattic is a distributed technology company on a mission to “make the web a better place” by building and supporting open‑web products. Best known for WordPress.com and its contributions to WordPress.org, the company also runs services like WooCommerce, Jetpack, Akismet, and Tumblr that power publishing, e‑commerce, and site management. Automattic provides hosting, developer tools, and services for creators and businesses with an emphasis on open source, privacy, and accessibility. It operates as a remote‑first company focused on community‑driven stewardship of the web.
Recent company news
Built In59 Companies That Let You Work From Anywhere
Dec 2, 2025
The Wall Street JournalThe ‘Great Hesitation’ That’s Making It Harder to Get a Tech Job
May 18, 2025
The VergeWordPress.com owner Automattic is laying off 16 percent of workers
Apr 2, 2025
San Francisco ChronicleBay Area tech company at ‘important crossroads,’ lays off 280 employees
Apr 4, 2025
TechRadarWordPress owner Automattic announces major layoffs
Apr 3, 2025
About Automattic Careers
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Automattic Careers.
Salary
$106k – $140k
per year