Technical Account Manager (Customer Success Manager)
NICE(1 month ago)
About this role
A Technical Account Manager at NiCE is a seasoned customer-facing technical professional responsible for the long-term success and retention of key accounts. The role focuses on ensuring customers derive value from NiCE products through technical resolution, advocacy, and cross-functional collaboration. TAMs act as trusted advisors who help customers overcome issues, expand product usage, and inform product improvements.
Required Skills
- Client Success
- Relationship Building
- Technical Support
- Troubleshooting
- Problem Solving
- Customer Service
- Communication
- Presentation
- Training
- Continuous Improvement
+6 more
Qualifications
- Bachelor's Degree in Computer Science
- Bachelor's Degree in Business Information Systems
- Equivalent Work Experience
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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