Technical Account Manager (Customer Success Manager)
NICE(14 days ago)
About this role
The Technical Account Manager at NiCE is an experienced professional responsible for managing key customer accounts, resolving complex technical issues, and promoting customer success. They serve as trusted advisers, build strong relationships, and collaborate across teams to ensure clients derive maximum value from NiCE's products and services. The role emphasizes technical expertise, customer service, and continuous improvement.
Required Skills
- Troubleshooting
- Customer Service
- Account Management
- Technical Support
- Software
Qualifications
- BS in Computer Science
- Experience in Software or Telecommunications
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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