Technical Account Manager - MMC
Motive(7 months ago)
About this role
The Senior Technical Account Manager at Motive is a customer-facing role within the Global Technical Support organization that delivers white-glove service and executive-level communication to strategic accounts. The position serves as the primary technical advocate for assigned customers, liaising with product and engineering to improve product performance and reliability. The role emphasizes ensuring a seamless customer experience through proactive account review, coordination across teams, and maintaining high standards for customer-facing documentation and processes.
Required Skills
- Account Management
- Customer Communication
- SQL
- Troubleshooting
- Root Cause
- Log Parsing
- Scripting
- Python
- APIs
- DataDog
+9 more
Qualifications
- Degree in Computer Science or Engineering
- U.S. Export Authorization
About Motive
gomotive.comThe company is a digital product and web design studio that builds branded, responsive websites and marketing experiences for startups and growing businesses. They specialize in modern WordPress-based development, UX/UI and visual design, performance optimization, and integrating media and conversion-focused components (video, calls-to-action, and polished interactive elements). Their work emphasizes clean, reusable design systems, fast load times, and mobile-first layouts to improve user engagement and conversion rates.