Technical Account Manager 3

Twilio

1 month ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

Twilio’s Technical Account Manager 3 serves as the primary technical liaison for Personalized Support customers, delivering expert guidance to help customers maximize the value of Twilio’s products. The role focuses on troubleshooting and resolving complex technical issues for large enterprise accounts while providing strategic advice to reduce downtime and improve product adoption. It emphasizes proactive customer engagement, collaboration with product teams, and maintaining strong long-term customer relationships.

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About Twilio

twilio.com

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.