Technical Account Manager

United States - Genesys Cloud Services, Inc.(19 days ago)

HybridFull TimeSenior$76,100 - $133,900Customer Success

About this role

The role involves managing and growing customer relationships in a technical environment, focusing on ensuring customer success with Genesys platform adoption and seamless utilization. The position requires collaboration with internal teams, strategic planning, and active participation in customer projects to optimize platform performance.

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Required Skills

Customer Success
Contact Center
Solutions Consulting
SaaS
Python
Networking
Project Management
Communication
Troubleshooting
Customer Relationship

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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