Technical Customer Support Representative (Tier 1)

RingCentral(2 months ago)

Bangalore, IndiaOnsiteFull TimeJunior$60,255 - $80,496 (estimated)Customer Support

About this role

A Tier 1 Technical Customer Support Representative provides first-line assistance to customers using RingCentral VoIP services. The role focuses on resolving product and connectivity issues through multiple support channels while delivering a high standard of customer experience. This position is suited for someone with prior technical support exposure in a fast-paced support environment, including night shift work.

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Required Skills

Technical Support
Customer Service
VoIP
Networking
Troubleshooting
Routers
Modems
Network Architecture
Hardware Recommendations
Email Support

+7 more

Qualifications

High School Diploma
English Proficiency (C1/C2)

About RingCentral

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