Technical Customer Support Representative (Tier 1)
RingCentral(3 months ago)
About this role
A Tier 1 Technical Customer Support Representative provides frontline assistance to customers using RingCentral’s VoIP services. The role focuses on resolving customer-reported technical issues across multiple support channels and ensuring a smooth customer experience within defined support processes. It operates in a fast-paced, team-oriented environment, with willingness to work night schedules.
Required Skills
- Technical Support
- Customer Service
- VoIP
- Networking
- Troubleshooting
- Routers
- Modems
- Network Architecture
- Billing Support
- Phone Support
+6 more
Qualifications
- High School Diploma
About RingCentral
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