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Technical Customer Support Specialist at Zoox - ApplyBlast

Technical Customer Support Specialist

Zoox

4 months ago

3.5 on Glassdoor

Los Angeles, California, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Technical Customer Support Specialist will serve as the primary point of contact for Zoo's users, assisting them with troubleshooting, product questions, and onboarding across various channels. The role involves investigating bugs, creating support documentation, and providing feedback to product and engineering teams to improve the Zoo Design Studio and Zookeeper platforms.

Responsibilities

Serve as primary point of contact for customer inquiries
Troubleshoot technical issues and collaborate with engineering
Create and maintain support documentation and knowledge base

Skills

About Zoox

zoox.com

Headquarters

Foster City, California, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

Zoox designs and builds purpose‑built, bidirectional electric robotaxis and the full autonomy stack — hardware, sensors, and software — to enable on‑demand, driverless ride‑hailing. The company takes a safety‑first, rider‑focused approach, engineering vehicles from the ground up for urban, zero‑emission mobility rather than adapting passenger cars. Acquired by Amazon in 2020, Zoox is working to commercialize a complete autonomous mobility service that rethinks ride‑hailing for riders instead of drivers.