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Technical Escalation Project Manager at Blackbaud - ApplyBlast

Technical Escalation Project Manager

Blackbaud

1 month ago

3.5 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Technical Escalation Project Manager serves as the central coordination hub for high-severity technical escalations, ensuring clear communication and aligned execution across cross-functional teams and customer stakeholders. This role drives accountability by maintaining action plans, timelines, and risk management while translating complex technical information into clear updates for customers and executives. The position focuses on improving operational excellence through post-incident reviews, enhanced playbooks, and AI-powered automation capabilities.

Responsibilities

Lead high-severity technical escalations across internal teams and customer stakeholders
Drive accountability and progress by maintaining action plans, timelines, and risks
Translate complex technical information into clear updates for customers and executives

Skills

About Blackbaud

blackbaud.com

Headquarters

Charleston, South Carolina, United States

Company Size

1001-5000 employees

Founded

1981

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Blackbaud is a software company that delivers AI-powered solutions for nonprofits, education institutions, foundations, healthcare organizations, and companies. Its platform supports fundraising, fund accounting, school management, grantmaking, and corporate social responsibility (CSR) programs. Blackbaud serves social impact organizations worldwide, helping them raise funds, manage finances, and drive greater community impact.