Technical Helpdesk Manager

NATIONAL(21 days ago)

London, United KingdomOnsiteFull TimeSenior$50,000 - $50,000IT Service Management

About this role

The Technical Helpdesk Manager role involves leading the setup and management of a ServiceNow helpdesk system within a large public sector learning ecosystem. The position focuses on service improvement, incident response, workflow design, automation, and stakeholder collaboration to ensure high-quality support and operational efficiency.

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Required Skills

ServiceNow
ITIL
Automation
Incident Management
Power BI
Workflow Design
Helpdesk Support
Vendor Management
Service Management
System Monitoring

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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