Healthcare Tech Support Specialist

AnsibleHealth(1 month ago)

RemoteFull TimeMedior$88,530 - $118,990 (estimated)CSR

About this role

A Healthcare Tech Support Specialist at Ansible Health provides technical assistance to both patients and clinical staff, primarily focusing on guiding older adults in the USA through the use of Android tablets and remote patient monitoring (RPM) devices. Responsibilities include troubleshooting technical issues, supporting virtual appointments via Zoom, and ensuring data accuracy through Azure and Samsung Knox. The role requires collaboration with the Engineering Team to escalate and resolve issues while utilizing tools like GitLab and Azure DevOps for issue tracking and project management. Ideal candidates should have a strong customer support background, familiarity with medical technology, and excellent communication skills.

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Required Skills

Technical Support
Patient Guidance
Android Tablets
Samsung Knox
RPM Devices
Zoom Meetings
Issue Escalation
Problem Solving
Communication Skills
Organization Skills

+10 more

Qualifications

Prior experience in a customer support role, such as Technical Support Specialist or Support Engineer
Expertise in Android Tablets, Samsung Knox Suite, and Knox Manage
Proficiency in managing Zoom Meetings and Zoom Phone
Familiarity with medical devices (e.g., Blood Pressure monitor, Pulse Oximeter)
Knowledge of Athenahealth preferred
Experience using issue tracking software and remote support tools (e.g., Gitlab, Azure DevOps) is a plus
Understanding of technology systems, particularly Google Workspace
Skilled in technical debugging techniques (e.g., analyzing metrics and logs on Azure)
Healthcare setting experience advantageous

About AnsibleHealth

www.ansiblehealth.com

AnsibleHealth is a virtual pulmonary rehabilitation center that specializes in providing personalized care for individuals with chronic respiratory conditions such as COPD and CHF. The platform connects patients with specialized care teams from the comfort of their homes, facilitating diagnosis, treatment plans, and ongoing support. AnsibleHealth not only focuses on improving patient outcomes through tailored therapy and monitoring but also aims to keep patients healthy and out of hospitals. With partnerships with major insurance providers, many patients can access its services with no co-pays, making high-quality healthcare more accessible.